Separate a gift change, cancellation and refund request
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Changing a future gift, stopping future gifts and reviewing an earlier payment are separate requests. Confirm which one the donor wants before acting.
Gift changes
Handle the request that was actually made.
Separate future instructions, donor access and acknowledgment questions.
Separate future instructions, donor access and acknowledgment questions.
3 practical guides
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New to the topic? Begin with the first guide. Otherwise, go straight to the question you need to answer.
Help a donor find the right organization-specific account route
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Start from the nonprofit’s genuine donation receipt or donation page. Do not guess a portal address or ask the donor to share a password.
Investigate a missing acknowledgment without declaring a payment failed
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A missing email is a communication symptom. Check the recorded gift and receipt configuration separately before describing the payment outcome.